Terms and Conditions

Welcome to our freelance marketplace. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. 

Acceptance of Terms

By accessing, registering, or using our marketplace in any manner whether as a freelancer or a client you agree to comply with and be legally bound by these Terms. If you do not agree to these Terms, you must not use the site.

2. Nature of Our Platform

We provide a digital marketplace that connects freelancers with clients who need professional services. We are not an employer or agent of any freelancer. All contracts, work arrangements, payments, and outcomes are solely between the freelancer and the client. Our platform acts as a facilitator, not a service provider.

3. Account Creation and Responsibilities

To use our platform, you must create an account as either a freelancer or a client. You agree to provide accurate, complete information during registration and to keep your account details secure.

You are responsible for:

  • Maintaining confidentiality of your login credentials

  • All activities that occur under your account

  • Updating your information if it changes

  • Not impersonating others or creating fake accounts

We reserve the right to suspend or terminate any account we find in violation of these rules.

4. Payments and Platform Fees

All payments between clients and freelancers must be made through the platform. Clients are required to fund projects in advance using our secure payment gateway. Funds are held in escrow until the client approves the submitted work.

  • For Freelancers: A service fee (10%) will be deducted from your earnings before withdrawal.

  • For Clients: You will be charged the agreed project amount plus any applicable transaction fees.

We may update our fee structure at any time with prior notice.

5. Escrow System and Payment Release

Our escrow system protects both parties. Here’s how it works:

  • Clients deposit funds for a project

  • Freelancers complete and submit the work

  • Clients approve the work

  • Funds are then released to the freelancer

If a dispute arises, our dispute resolution process (see below) will determine the outcome.

6. Dispute Resolution

In the event of a disagreement between a freelancer and a client:

  • Both parties should first attempt to resolve the issue through communication.

  • If unresolved, either party may open a dispute.

  • Our support team will review evidence such as chat history, submitted files, and payment logs.

  • A fair and binding decision will be made by our platform, and funds may be released or refunded accordingly.

Please note that decisions made through this process are final.

7. Refund Policy

Refunds may be granted if:

  • A freelancer fails to deliver the agreed-upon service

  • There is a confirmed violation of our platform rules

  • A client cancels a job before the freelancer has started working

All refund requests are subject to case-by-case review.

8. Prohibited Activities

The following actions are strictly prohibited:

  • Requesting or making payments outside the platform

  • Posting false information or fake profiles

  • Uploading harmful files or malicious content

  • Harassment, abuse, or discrimination

  • Copying content or code from the platform

  • Misrepresentation of skills or credentials

Any violation can lead to immediate account suspension or legal action.

9. Intellectual Property Rights

Unless otherwise agreed:

  • Freelancers retain ownership of their work until full payment is made

  • Upon payment, ownership of the work is transferred to the client

  • All content created on the platform must respect copyright laws

Clients do not gain rights to use or modify any work until payment is completed.

10. Platform Changes and Availability

We may update or improve features of the platform at any time, including adding, removing, or changing functionalities. We are not liable for any downtime, technical issues, or data loss caused by updates or server interruptions.

11. Termination and Suspension

We reserve the right to suspend or permanently terminate any account that:

  • Violates our Terms or policies

  • Harms other users

  • Engages in fraudulent behavior

  • Attempts to bypass platform systems

Termination may occur without prior notice depending on the severity of the violation.

12. Limitation of Liability

We are not liable for:

  • Work not delivered or delivered late by freelancers

  • Dissatisfaction with the quality of service

  • Any direct or indirect losses resulting from user behavior

  • Communication outside the platform leading to fraud or scams

Users are responsible for conducting their own due diligence before working together.

13. Privacy and Data Protection

Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.

14. Updates to Terms

We may update or improve features of the platform at any time, including adding, removing, or changing functionalities. We are not liable for any downtime, technical issues, or data loss caused by updates or server interruptions.

15. Contact Information

If you have any questions about these Terms, reach out to our support team at:
admin@americacybersquad.com